Statistics On Consumer Protection

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Statistics On Consumer Protection

Consumer Fraud Historical Comparisons
Industry
2001
2000
1999

Communications
1
1
1
Retail Sales
2
4
3
Auto Sales
3
3
6
Travel
4
2
4
Electronic Shopping
5
5
not ranked
Auto Repair
6
7
5
Contractors
7
6
7
Collections
8
9
2
Credit Card Issuers
9
8
not ranked
Books/Magazines

10

10
9
Contact Type
Written Complaints
21,054
22,072
21,699
Calls
178244
164127
231268
Protect E-Mail
10,813
6,731
3,955
Consumer Savings
5,436,190
5,796,965
5,175,160

Consumer Services Top 20 Complaint Categories: 2001
Rank
Industry
Number of Complaints
1
Communications
2,581
2
Retail Sales
1,755
3
Auto Sales
1,557
4
Travel
1,022
5
Electronic Shopping
978
6
Auto Repair
888
7
Contractors
845
8
Collections
843
9
Credit Card Issuers
768
10
Books/Magazines
660
11
Credit Reporting & Related Activities
528
12
Financing
471
13
Mortgage Brokers
439
14
Internet Service Providers
422
15
Insurance
340
16
Commercial Banking
240
17
Telemarketing
230
18
Health Clubs
227
19
Cable Networks & Program Distribution
216
20
Landlord/Tenant
169
21
Computer Manufacturing
106
22
Charities
96


Last Updated on 2/11/2002
By Office of the Attorney General  USA

 

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