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Consumer Protection Statistics

 


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Consumer Fraud Historical Comparisons
             
Industry
2001
2000
1999
   
   
     
Communications
1
1
1
     
Retail Sales
2
4
3
     
Auto Sales
3
3
6
     
Travel
4
2
4
     
Electronic Shopping
5
5
not ranked
     
Auto Repair
6
7
5
     
Contractors
7
6
7
     
Collections
8
9
2
     
Credit Card Issuers
9
8
not ranked
     
Books/Magazines

10

10
9
     
 
Contact Type
 
Written Complaints
21,054
22,072
21,699
     
Calls
178244
164127
231268
     
Protect E-Mail
10,813
6,731
3,955
     
Consumer Savings
5,436,190
5,796,965
5,175,160
     

Consumer Services Top 20 Complaint Categories: 2001
     
Rank
Industry
Number of Complaints
     
1
Communications
2,581
2
Retail Sales
1,755
3
Auto Sales
1,557
4
Travel
1,022
5
Electronic Shopping
978
6
Auto Repair
888
7
Contractors
845
8
Collections
843
9
Credit Card Issuers
768
10
Books/Magazines
660
11
Credit Reporting & Related Activities
528
12
Financing
471
13
Mortgage Brokers
439
14
Internet Service Providers
422
15
Insurance
340
16
Commercial Banking
240
17
Telemarketing
230
18
Health Clubs
227
19
Cable Networks & Program Distribution
216
20
Landlord/Tenant
169
21
Computer Manufacturing
106
22
Charities
96


Last Updated on 2/11/2002
By Office of the Attorney General  USA



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  Did You Know?  
 


Consumers across the country are complaining about illegal debit transactions from their checking accounts.


If telemarketers cause money to be taken from your bank account without your knowledge, they have violated the law.

If someone has illegaly debited money from you, contact a Consumer Protection Lawyer!

 
 
 


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