In order to file a complaint, consumers have the option of using one of several consumer complaint websites. Since consumer complaints are dealt with by the FTC and its local entities, it is your right to make use of these complaints to find a resolution in your case. When a violation has occurred, filing a complaint tends to be the only alternative to a lawsuit. By filing a complaint, consumers are provided with, first, an investigation, and afterwards,mediation,enforcement action, and in some cases prosecution. To file your complaint online, the FTC provides its online complaint for through the FTC complaint assistant, located at ftccomplaintassistant.gov. State and local consumer protection departments are in a similar, though lower position to handle consumer complaints, and may also receive complaints through an online platform. Instead of using consumer complaint websites, consumers can also file complaints offline using mail or telephone.